FAQ

The Greenery Room is a New Mexico cannabis destination focused on quality products, welcoming service, community, and an elevated retail and lounge experience.

Yes. Adult-use access is for guests 21 and older. Please bring a valid government-issued photo ID when visiting.

Please bring a current, valid government-issued photo ID that verifies your age. If you are unsure whether your ID will be accepted, contact the location before visiting.

Our adult-use areas are intended for guests 21 and older. Please contact the specific location if you have questions about access or age requirements.

The Greenery Room currently features locations in Ruidoso / Midtown, Alto, and Carrizozo, New Mexico. Visit our Locations page for addresses, hours, directions, and location-specific details.

Hours may vary by location. Please check the Locations page for the latest hours before making your trip.

Yes. Where online menu access is available, you can browse current offerings before visiting. Product availability can change, so selection may differ by the time you arrive.

Online menu access and pickup options may be available at participating locations. Check the location-specific menu for current ordering options.

Use the Get Directions button on our Locations page to open directions to the location you want to visit.

Our lounge is designed as a comfortable, welcoming space where eligible adult guests can relax, connect, and enjoy an elevated atmosphere.

Yes. Lounge guests must be 21 or older and should have a valid government-issued photo ID available.

Please do not bring outside cannabis products into the lounge. Follow all posted lounge rules and staff guidance while visiting.

Guests should consume responsibly, respect other guests and the space, keep noise at a considerate level, follow staff instructions, and comply with all applicable laws and posted policies.

Availability and entry procedures may vary. Contact the lounge or check the Lounge page before visiting if you are planning for a specific time or group.

Refreshment availability may vary. Please ask the lounge team about current complimentary beverage or refreshment options during your visit.

Our merchandise collection may include T-shirts, sweatshirts, hoodies, hats, socks, and other Greenery Room branded apparel and accessories.

Many merchandise items are produced on demand through our fulfillment partner. This allows items to be made specifically for your order rather than held as traditional store inventory.

Because many items are made to order, fulfillment time is separate from shipping time. Estimated delivery information shown during checkout or in your order confirmation is the best reference for your order.

Once tracking is available, you should receive shipment information using the contact details provided during checkout. Use that tracking information to follow your delivery.

Return and exchange eligibility depends on the item and the circumstances. Please review our Shipping & Returns policy before ordering and contact us if your item arrives damaged, defective, or incorrect.

Please review the size guide carefully before placing your order, particularly for made-to-order merchandise. If you have already placed an order, contact us as soon as possible and we will let you know what options are available.

The online merchandise shop is for branded merchandise and accessories. Cannabis products are not shipped through the merchandise store.